Multi-Location Quick Service & Casual Dining Restaurants

Who is the Client:
Regional restaurant locations experiencing operational challenges, inconsistent performance, staffing shortages, and compliance concerns. Leadership needed on-site support to stabilize operations, strengthen management teams, and establish consistent operating standards.

My Role:
Served as an on-site operations specialist, partnering with leadership to assess underperforming locations, identify operational gaps, retrain existing teams, onboard new employees and managers, and implement standardized processes to improve performance and compliance.

Objective:
Restore operational consistency by improving team performance, strengthening management practices, ensuring compliance with company standards, and creating sustainable operational processes across multiple locations.

Key Deliverables:
-Conducted on-site operational assessments to identify performance gaps
-Evaluated staffing needs and supported hiring efforts
-Trained and onboarded new employees and managers
-Retrained existing teams on company standards and operational procedures
-Developed and reinforced Standard Operating Procedures (SOPs)
-Improved food safety, health, and operational compliance
-Assisted leadership with action plans for operational improvement
-Monitored progress and provided follow-up support to ensure long-term success

Results:
-Improved operational consistency across multiple locations
-Increased compliance with company operating standards
-Strengthened management teams through coaching and training
-Improved employee onboarding and training processes
-Restored operational stability at underperforming locations
-Established standardized procedures to support long-term success